dtwo Policy Store

Policies tagged "force-internal-comments"

jira · ingress

Force Internal Visibility on JSM Comments

Keeps agent-drafted Jira Service Management (JSM) comments off the customer-facing portal by rewriting addCommentToJiraIssue calls to carry a restrictive…

jiraforce-internal-commentscommentsjsmservice-managementingresssoc2atlassian

servicenow · ingress

Force ServiceNow Comments to Internal Work Notes

Keeps agent-drafted ServiceNow comments off the customer/employee-visible journal by rewriting add comment calls to internal work notes.

servicenowforce-internal-commentscommentswork-notesingresssoc2finra